Owner FAQs
Answers to your frequently asked questions
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Am I required to make my property available to Section 8/Opportunity Home?
You are not required to make this available although we are well versed in the San Antonio Opportunity Home program and can share the benefits of interested. -
Are you licensed?
Yes, we are licensed and insured. -
Can I reach you after hours?
Yes in case of an emergency there is always someone available for tenants and owners alike. -
Can you put the money directly into my account?
Using Rentvine’s technology your proceeds can be deposited by ACH into your account. -
Do I get to see the lease or sign it?
Yes, all owners are provided a copy of the lease at signing and preapprove the documents provided to their respective tenants. -
Do you sell real estate too?
Yes, we offer traditional real estate services such as buying and selling as well as property management services. -
How and when do I get my checks?
If you prefer a check you will receive it by mail as soon as the payment clears the business bank account. If you’d prefer an ACH those are available as well. Usually these payments are paid out at latest by the 15th of the month unless the tenant is late in making their payment. -
How is rent collection handled?
The tenant has access to their own portal to make their payment and has several different options to so. -
How long of a lease do you sign?
Leases must be at least 3 months in length and can be as long as the owner/tenant prefers, generally between 12 and 24 months. -
How much security deposit do you charge the tenant?
We require at least a 1 month rent deposit and a pet deposit per pet which varies per property. -
How soon can you start managing my property?
If the property is ready to be photographed we can have it on the market to be rented within a week and a half to two weeks. -
What type of properties do you manage?
We manage townhomes, condos, single family homes, multi-family and mobile homes. -
Who holds the tenant security deposit?
The security deposits are held in a trust account with Starlight Property Management, LLC.